HP Recruitment 2022 | Technical Support | Apply Now!!

HP Recruitment 2022: HP has announced a job notification for the post of Technical Support Representative. A student from various disciplines can apply for HP Recruitment 2022.

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HP Recruitment 2022:

Company NameHP
Post NameTechnical Support Representative
Salary₹3.5 LPA*
Experience0-2 yr
Job LocationBangalore
Batch2022/21/20/19/18/17

Responsibilities:

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Work is often reviewed by Supervisor or Team Lead.

Education and Experience Required:

  • High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1-year general experience, or equivalent college-level education.

Knowledge and Skills:

  • Articulate in excellent written and verbal communication skills.
  • Experience in customer-facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Demonstrated problem-solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat, or similar.
  • Familiarity with computer technology.
  • Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

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